Legal

Last updated: March 2026

Important Disclaimer: BondReclaim is not a law firm, does not employ lawyers, and does not provide legal advice. The demand letters we generate are informational tools based on the Residential Tenancies Act 1986. For personalised legal advice, please consult a qualified New Zealand lawyer or your local Community Law Centre.

Privacy Policy

Information We Collect

When you use BondReclaim, we collect the information you provide in the intake form, including:

  • Your name, email address, and phone number
  • Your landlord or property manager's name and contact details
  • Property address and tenancy dates
  • Bond amount and dispute details

We also collect standard technical information such as your IP address, browser type, and device information via analytics tools.

How We Use Your Information

We use your information solely to:

  • Generate your personalised demand letter
  • Process your payment via Stripe
  • Send the demand letter to your landlord (if you opt for the email add-on)
  • Contact you regarding your order if necessary
  • Improve our service through anonymised analytics

Data Sharing

We do not sell your personal information. We share data only with:

  • Stripe: For payment processing (subject to Stripe's Privacy Policy)
  • Amazon Web Services (AWS): For secure data storage and processing (data held in the ap-southeast-2 region)
  • Your landlord: Only if you opt for the email delivery add-on — we send the demand letter on your behalf

Data Retention

We retain your intake data and generated letters for up to 12 months from the date of purchase. After this period, all personal data is permanently deleted. You may request early deletion by emailing privacy@bondreclaim.co.nz.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information

To exercise any of these rights, contact us at privacy@bondreclaim.co.nz.

Terms of Use

Service Description

BondReclaim provides an automated tool that generates demand letters for New Zealand tenants facing unfair bond deductions. The letters are based on the Residential Tenancies Act 1986 and are designed to be sent to landlords or property managers as part of a bond dispute.

Not Legal Advice

The demand letters generated by BondReclaim do not constitute legal advice. They are informational documents that cite relevant sections of the Residential Tenancies Act 1986. We strongly recommend consulting a qualified New Zealand lawyer or Community Law Centre if you have any doubts about your situation or if your dispute involves complex legal issues.

No Guarantee of Outcome

BondReclaim does not guarantee any particular outcome. The effectiveness of the demand letter depends on the specific facts of your dispute, your landlord's response, and the applicable law.

Payment & Refunds

The fee for generating a demand letter is $49 NZD. The optional email delivery add-on is $10 NZD. Payments are processed securely via Stripe. Once a demand letter has been generated and downloaded, refunds are not available as the service has been fully delivered.

Limitation of Liability

BondReclaim's total liability to you for any claims arising from your use of the service is limited to the amount you paid for the service. We are not liable for any indirect, consequential, or incidental damages.

Contact

For questions about these terms or our privacy practices, contact us at support@bondreclaim.co.nz.